The government website
should be as user-friendly as possible and allow users to execute any task easily and quickly. The whole experience
should be designed around users’ needs and assessed from a user perspective. The following points
should be considered for a better user experience:
- There should be an intuitive navigation system and site structure.
- The 3-clicks rule, defined as reaching the required section in maximum 3 mouse clicks, should be implemented whenever possible.
- A consistent page layout should be maintained throughout the website.
- The content should be formatted in a way that makes sense to the user and should also be easy to read on a screen.
- Unnecessary distractions such as excessive use of flash components or images should be avoided, keeping the website as simple as possible.